Hotel Operations Manager €50k

  • Permanent
  • Dublin

Burren Amber are currently recruiting for an Experienced 4* Operations Manager in Leinster.

Responsibilities:

Operational:

* To ensure the smooth running of the Hotel Operations at all times.

* To keep all discussions with the General Manager confidential and to ensure that in the absence of the General Manager.

* To discuss all changes with the General Manager prior to implementation and to keep GM informed of all issues.

* To provide the General Manager with a detailed weekly operations report.

* To manage the day to day running of the operational departments ensuring high standard operating procedures for all service areas and ensuring they are adequately staffed and supervised.

* To be fully responsible for the Food and Beverage managers and ensure they are increasing sales and operating the Food & Beverage outlets to their full potential. You will have total responsibility for standards and upselling in all Food & Beverage Outlets. Responsibility for increasing sales and offerings in these departments.

* To work closely with all Food & Beverage Departments so as to achieve required targets in relation to Revenue, Payroll and GP percentages.

* To work closely with the Head Chef on menu planning, quality Control.

* To ensure that all Duty Managers, Assistant Managers and Supervisors in all areas are carrying out their duties in an efficient and organised fashion.

* To manage all SOP’s in all F&B areas with regard to implementation and updating.

* To ensure a high level of hygiene in all F&B Areas throughout the Hotel at all times, with a strict cleaning schedule in operation.

* To report for duty clean and tidy, wearing the correct uniform to Company standard and ensure a high standard of personal hygiene.

* To ensure that all rosters are checked on a daily basis thus maintaining adequate cover in line with business levels.

* As a member of the Management Team, you must be willing to carry out duties outside of your specific job if called upon to do so; this includes covering Duty Management shifts weekly if required.

* To work towards achieving high hotel inspection results from AA, RAC, Excellence in Tourism and any other such bodies.

* Prepare for and monitor audit visits and criteria.

* To plan, organise, control and review all F&B service and systems to provide the best possible service

* To take an active role in dealing with and following up on all complaints

* To ensure all F&B staff have been trained in complaint handling and that complaints are dealt with in a courteous and sympathetic fashion and reported to General Manager if necessary.

Financial:

* To assist if required, in setting budgets and controls appropriate to ensure maximum

* To maximise revenue through the encouragement of up selling and cross selling.

* To manage F&B wages on a weekly basis in all areas thus ensuring they are in line with budgeted wage percentage and to take appropriate action where forecast is above budget.

* To be responsible for the Duty Management Team and Heads of all F&B Outlets and ensure that they are fully trained in all areas of the hotel.

* To assist Human Resources to ensure that all employees receive adequate training during and on commencement of employment following a structured training plan and that all new employees attend induction.

If you would like any further information on the role please contact Adam in strict confidence on 01 404 7620

BURAMB18

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